Donor Acquisition Specialist- Magnolia

Goodwill Industries of Houston•Magnolia, TX

2d•Onsite

About The Position

The Donor Acquisition Specialist works at an Attended Donation Center (ADC), providing donor service and accepting donations according to Goodwill Houston (GWH) guidelines. The role includes sorting and processing donations and following established procedures to support efficient, cost-effective operations and maximize profitability in support of GWH’s mission. The position also helps maintain supplies, equipment, safety, and cleanliness at the donation center.

Requirements

Ability to communicate and interact well with a variety of personality types.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

Previous customer service experience.
Retail sales experience.
High school diploma or equivalent.

Responsibilities

Greet donors warmly at their vehicles and provide a printed receipt for donations.
Assist donors with unloading donations and handle donated items with care.
Thank donors and invite them to return.
Sort donations into hardlines and softlines promptly and collect donations using carts.
Maintain accurate donation records and issue completed receipts to donors.
Communicate clearly with the immediate manager, Transportation Department, and other leadership personnel.
Help keep production supplies available.
Assist with loading and unloading donations and equipment as needed.
Help protect the safety and security of GWH team members and property.
Perform necessary janitorial work and maintain neat, clean, safe work areas and clear pathways to fire exits.
Report work incidents and injuries immediately.
Follow GWH policies and procedures, loss prevention and safety regulations, guiding principles, and applicable laws and regulations.
Maintain professionalism, a cooperative attitude, punctuality, dependable attendance, and appropriate appearance.
Adapt to a fast-paced, team-oriented environment, multitask, and make quick decisions.
Attend training sessions and participate in activities outside GWH when requested.
Perform other duties as assigned by management.