Donor Acquisition Specialist-Silver Lake

Goodwill Industries of Houston•Pearland, TX

2d•Onsite

About The Position

The Donor Acquisition Specialist works at an Attended Donation Center (ADC), providing donor service while accepting, sorting, and processing donations according to Goodwill Houston (GWH) guidelines. The role follows the GRATIS procedures: greet donors, provide a receipt, assist with unloading, thank donors, invite them to return, and sort donations into hardlines or softlines. The position also supports efficient, cost-effective operations and responsible stewardship to maximize profitability in support of GWH’s mission.

Requirements

Ability to communicate and interact well with a variety of personality types.
Strong customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

Previous customer service experience is preferred.
Retail sales experience is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Greet donors cheerfully and provide excellent customer service when accepting donations.
Follow GRATIS procedures when accepting donations: greet donors, provide receipts, assist with unloading, thank donors, invite them to return, and sort donations into hardlines or softlines.
Collect donations using donation carts and sort donations into categories.
Maintain accurate donation records and provide completed receipts to donors.
Communicate clearly with the immediate manager, Transportation Department, and other key leadership personnel.
Help keep production supplies available.
Assist with loading and unloading donations and equipment as needed.
Help protect the safety and security of GWH team members and property.
Perform necessary janitorial work and keep work areas clean, organized, and safe.
Report work incidents and injuries immediately.
Follow GWH policies and procedures, loss prevention and safety regulations, guiding principles, and applicable laws and regulations.
Attend training sessions and participate in activities outside GWH when requested.
Perform other duties as assigned by management.