Donations Processor

Goodwill Central Texas•Manor, TX

8d•$14 - $15

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donated goods and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. It promotes and adheres to Goodwill Central Texas’s mission and values. The position follows store operating procedures, efficiently guides donors through the donation process, maintains a clean and safe workstation, and handles donations and purchased goods according to established guidelines. It supports merchandise pricing and selection, meets production goals, and provides welcoming, timely service to donors and customers. The Donations Processor follows safety and loss-prevention procedures, uses personal protective equipment and power equipment responsibly, participates in safety meetings and drills, and uses proper lifting techniques. The role also supports a respectful and inclusive work environment, including training and developing program participants. Employment is contingent upon successful completion of a pre-employment background check.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing the work.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Follow policies, procedures, and directives in a timely manner.
Move donors efficiently through the donation process and request assistance when needed.
Maintain a clean, organized, and safe workstation.
Handle donations and products in accordance with donation guidelines.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Follow processing guidelines and accurately receive and sort donations and purchased goods.
Consistently meet or exceed production goals.
Create a welcoming atmosphere and provide excellent customer service to donors and customers, including greeting, assisting, and thanking them in a timely manner.
Ensure donors follow the unloading donation process.
Maintain favorable working relationships with employees and promote a cooperative, inclusive work climate.
Resolve customer concerns and complaints to the customers’ satisfaction.
Project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills.
Work to reduce workers’ compensation incidents and customer accidents, and use proper lifting techniques.
Use power equipment responsibly and with appropriate certification.
Identify recalled products and remove them from processing properly.
Help provide a work environment that trains and develops program participants; perform duties in a way that supports their employment goals and quality experience.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a positive role model.
Be familiar with the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.