Donations Processor

Goodwill Central Texas•Leander, TX

1d•$14 - $15

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donations and delivers goods to merchandise pricing and selection staff while meeting daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The processor supports store operations by following policies and processing guidelines, efficiently moving donors through the donation process, maintaining a clean and safe workstation, handling goods according to donation guidelines, and assisting the pricing and selection team with material handling. The role also creates a welcoming customer experience, responds to customer concerns, and maintains cooperative working relationships. The position follows loss prevention and safety procedures, uses personal protective equipment, participates in safety activities, uses proper lifting techniques, and responsibly operates power equipment when appropriately certified. It also supports training and development of program participants, works respectfully across cultures, and contributes to the organization’s diversity and inclusion efforts. Other duties include understanding the Team Member Handbook and organizational policies and performing other duties as assigned. Employment is contingent upon successful completion of a pre-employment background check.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational, prioritization, decision-making, and attention-to-detail skills.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing the work.
0–3 years of relevant experience.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Receive, accurately sort, and handle donated goods and purchased goods according to donation and processing guidelines.
Provide excellent customer service to donors and customers, including greeting, assisting, thanking, and addressing concerns.
Move donors efficiently through the donation process and ask for assistance when needed.
Deliver sorted goods to merchandise pricing and selection staff and provide material handling assistance as available.
Meet or exceed daily production standards and goals.
Follow policies, procedures, directives, and loss prevention and safety initiatives.
Maintain a clean, organized, and safe workstation.
Use and maintain personal protective equipment, follow proper lifting techniques, and use power equipment responsibly with appropriate certification.
Participate in weekly safety huddles, monthly safety meetings, and drills; help reduce workplace injuries and customer accidents.
Identify recalled products and remove them from processing appropriately.
Assist in training and developing program participants and provide a work environment that supports their goals and experience.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a positive role model.
Maintain familiarity with the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.