Donations Processor

Goodwill Central Texas•Round Rock, TX

8d•$14 - $16

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The Donations Processor follows store policies and procedures, efficiently guides donors through the donation process, maintains a clean and safe workstation, handles goods according to donation guidelines, and supports merchandise pricing and selection. The role also provides welcoming service to customers and donors, handles concerns, and helps foster a cooperative and inclusive working climate. The position follows safety and loss-prevention procedures, uses and maintains personal protective equipment, participates in safety meetings and drills, uses proper lifting techniques, and handles power equipment responsibly with appropriate certification. It also supports participant training and development, works respectfully across cultures, and actively supports diversity and inclusion efforts. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to getting the job done.
0–3 years of relevant experience.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Sort donations and deliver goods to merchandise pricing and selection staff to meet daily production standards and goals.
Follow policies, procedures, processing guidelines, and timely directives.
Move donors efficiently through the donation process and request assistance when needed.
Maintain a clean, organized, and safe workstation.
Handle donations and products according to donation guidelines; accurately receive and sort donations and purchased goods.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Consistently meet or exceed production goals.
Create a welcoming atmosphere and greet, assist, and thank customers while addressing their needs in a timely manner.
Ensure donors follow the unloading donation process while providing excellent customer service.
Handle customer concerns and complaints to the customer’s satisfaction.
Maintain favorable working relationships that promote a cooperative and inclusive working climate, and project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills; help reduce workers’ compensation incidents and customer accidents.
Use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them properly from processing.
Provide a work environment that trains and develops participants toward their goals; assist with their training and development.
Perform duties in a manner that promotes employment and a quality participant experience.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a good role model.
Know the Goodwill Central Texas Team Member Handbook and organizational policies, including how to find current versions on the intranet.
Perform other duties as assigned.