Donations Processor

Goodwill Industries of Central Texas•Leander, TX

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donated goods and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. The employee promotes and adheres to Goodwill Central Texas’s mission and values, follows organizational policies and directives, and maintains a clean, organized, and safe workstation. The position also supports a welcoming store environment by assisting and thanking donors and customers, addressing customer concerns, and fostering cooperative and inclusive working relationships. It follows safety and loss-prevention procedures, uses personal protective equipment and power equipment responsibly, and helps train and develop program participants. Employment is contingent upon successfully completing a pre-employment background check.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational skills and ability to prioritize.
Strong decision-making skills and attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing work.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required.
Appropriate certification is required to use power equipment.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive and accurately sort donated goods and purchased goods in accordance with donation and processing guidelines.
Move donors efficiently through the donation process and request assistance when necessary.
Deliver sorted goods to merchandise pricing and selection staff and provide material-handling assistance as available.
Meet or exceed daily production standards and goals.
Follow policies, procedures, and directives, and maintain a clean, organized, and safe workstation.
Greet, assist, and thank donors and customers; provide timely service and help ensure a welcoming store atmosphere.
Ensure donors follow the unloading process and handle customer concerns and complaints to their satisfaction.
Maintain cooperative and inclusive working relationships and represent Goodwill Central Texas favorably.
Follow loss-prevention and safety procedures, use and maintain personal protective equipment, and participate in safety huddles, meetings, and drills.
Use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Assist in training and developing program participants, support their goals, and contribute to a quality participant experience.
Work respectfully across cultures and support the organization’s diversity and inclusion efforts.
Become familiar with the Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.