Donations Processor

Goodwill Central Texas•Leander, TX

1d•$14 - $15

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The role follows store policies, procedures, processing guidelines, donation requirements, and safety practices. It maintains an organized and safe workstation; efficiently moves donors through the donation process; assists merchandise pricing and selection staff with material handling; and consistently meets or exceeds production goals. It also creates a welcoming customer experience, addresses customer concerns, and fosters cooperative, inclusive relationships with colleagues. The Donations Processor supports participant training and development, works respectfully across cultures, and actively supports diversity and inclusion. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to getting the job done.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Sort donations and deliver them to merchandise pricing and selection staff to meet daily production standards and goals.
Follow store policies, procedures, directives, processing guidelines, and donation guidelines.
Move donors efficiently through the donation process and seek assistance when necessary.
Maintain a clean, organized, and safe workstation.
Provide material handling assistance to the merchandise pricing and selection team as available.
Accurately receive and sort donations and purchased goods, and consistently meet or exceed production goals.
Create a welcoming store atmosphere and greet, assist, and thank customers in a timely manner.
Ensure donors follow the unloading donation process while providing excellent customer service.
Handle customer concerns and complaints to the customers’ satisfaction.
Maintain favorable working relationships with employees and promote a cooperative, inclusive working climate.
Project a favorable image of Goodwill Central Texas and promote its mission and values.
Follow loss prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills.
Work to reduce workers’ compensation incidents and customer accidents; use proper lifting techniques.
Use power equipment responsibly and with appropriate certification.
Identify recalled products and remove them properly from processing.
Provide a work environment that trains and develops participants in achieving their goals.
Perform duties in a manner that promotes employment and a quality participant experience; assist with participant training and development.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a good role model.
Remain familiar with the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.