Donations Processor

Goodwill Industries of Central Texas•Round Rock, TX

13d

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donations and delivers goods to merchandise pricing and selection staff to meet daily production standards and goals. The employee promotes and adheres to Goodwill Central Texas’s mission and values, follows organizational policies and directives, and maintains a clean, organized, and safe workstation. The position also supports the training and development of program participants and helps create a respectful, cooperative, and inclusive work environment. The role requires handling donations and purchased goods according to established guidelines, meeting production goals, and assisting donors and customers. It includes following loss-prevention and safety procedures, using personal protective equipment, participating in safety meetings and drills, and using proper lifting techniques. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational skills and ability to prioritize.
Strong decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing work.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Move donors efficiently through the donation process and request assistance when needed.
Sort donations and purchased goods according to processing guidelines and donation requirements.
Deliver goods to merchandise pricing and selection staff and provide material-handling assistance as available.
Meet or exceed production standards and goals.
Keep the workstation clean, organized, and safe.
Greet, assist, and thank customers; address their needs promptly and handle concerns and complaints to their satisfaction.
Maintain cooperative working relationships with employees and project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills, and work to reduce workplace incidents and customer accidents.
Use proper lifting techniques and operate power equipment responsibly and with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Help train and develop program participants and perform duties in a manner that supports their employment goals and experience.
Work respectfully across cultures and support the organization’s diversity and inclusion efforts; serve as a positive role model.
Remain familiar with the Team Member Handbook and organizational policies, including how to locate current versions on the intranet.
Perform other duties as assigned.