Donations Processor

Goodwill Industries of Central Texas•Round Rock, TX

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donated goods and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The processor follows store policies and procedures, handles donations according to donation and processing guidelines, accurately receives and sorts donations and purchased goods, and supports the merchandise pricing and selection team with material handling. The role maintains a clean, organized, and safe workstation and consistently meets or exceeds production goals. The position provides a welcoming customer experience by greeting, assisting, and thanking customers and donors, ensuring donors follow the unloading process, and addressing customer concerns and complaints to their satisfaction. It also fosters cooperative working relationships and represents Goodwill Central Texas favorably. The processor follows loss-prevention and safety procedures, uses and maintains personal protective equipment, participates in safety huddles, meetings, and drills, uses proper lifting techniques, and uses power equipment responsibly with appropriate certification. The role identifies recalled products and removes them from processing. It also helps train and develop program participants, supports their goals and experience, works respectfully across cultures, and supports the organization’s diversity and inclusion efforts. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information. Goodwill Central Texas is an equal opportunity employer committed to diversity and inclusion.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing work.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent is preferred.
Appropriate certification for use of power equipment, when operating such equipment.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Sort donated goods and deliver them to merchandise pricing and selection staff to support daily production standards and goals.
Follow policies, procedures, directives, donation guidelines, and processing guidelines.
Move donors efficiently through the donation process and request assistance when needed.
Keep the workstation clean, organized, and safe.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Accurately receive and sort donations and purchased goods, and meet or exceed production goals.
Greet, assist, and thank customers; provide timely service and help ensure a welcoming atmosphere.
Ensure donors follow the unloading donation process.
Resolve customer concerns and complaints to the customers’ satisfaction.
Maintain cooperative working relationships and project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills; work to reduce workplace injuries and customer accidents.
Use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing.
Help train and develop program participants and perform duties in a way that supports their goals and experience.
Work respectfully across cultures and support the organization’s diversity and inclusion efforts; act as a good role model.
Become familiar with the Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.