Donations Processor

Goodwill Industries of Central Texas•Manor, TX

About The Position

The Donations Processor receives donated goods and provides customer service to Goodwill Central Texas donors. The role sorts donations and delivers goods to merchandise pricing and selection staff to support daily production standards and goals. The position promotes Goodwill Central Texas’s mission and values, follows organizational policies and procedures, and supports a safe, clean, organized, welcoming, and inclusive store environment. The position also helps train and develop program participants, supporting their goals and contributing to a quality participant experience. Employment is contingent on successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational skills and ability to prioritize.
Strong decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing work.
Successful completion of a pre-employment background check is required.

Nice To Haves

0–3 years of relevant experience.
High school diploma or equivalent preferred.

Responsibilities

Receive donations and purchased goods accurately, sort them according to guidelines, and deliver goods to merchandise pricing and selection staff.
Move donors efficiently through the donation process and explain or ensure compliance with the unloading donation process.
Provide courteous service by greeting, assisting, and thanking customers and donors; address customer concerns and complaints to their satisfaction.
Maintain a clean, organized, and safe workstation and handle donations and products according to donation and processing guidelines.
Provide material-handling assistance to merchandise pricing and selection staff as available, and consistently meet or exceed production goals.
Follow store policies, procedures, and directives in a timely manner.
Follow loss-prevention and safety procedures, use and maintain personal protective equipment, and participate in safety huddles, meetings, and drills.
Use proper lifting techniques and operate power equipment responsibly and with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Help train and develop program participants, perform duties in ways that support their employment goals and participant experience, and act as a positive role model.
Work respectfully and effectively across cultures and support the organization’s diversity and inclusion efforts.
Maintain a favorable, cooperative working relationship with other employees and represent Goodwill Central Texas favorably.
Become familiar with the Team Member Handbook, organizational policies, and how to access current versions on the intranet.
Perform other duties as assigned.