Donations Processor

Goodwill Central Texas•Austin, TX

7h•$14 - $15

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selecting staff to support daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The processor follows store procedures and directives, moves donors efficiently through the donation process, maintains a clean and safe workstation, handles goods according to donation guidelines, and consistently meets or exceeds production goals. The role also supports the pricing and selection team with material handling as available. The position provides a welcoming customer experience, helps donors follow unloading procedures, addresses customer concerns, and fosters cooperative and inclusive relationships with coworkers. It follows safety and loss-prevention procedures, uses personal protective equipment and power equipment responsibly, participates in safety activities, uses proper lifting techniques, and identifies and removes recalled products from processing. The processor helps provide a work environment in which program participants can train and develop, supports their employment goals, works respectfully across cultures, and contributes to the organization’s diversity and inclusion efforts. A new-hire bonus of up to $350 is offered: $100 after 90 days of employment and $250 after 600 days.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational and prioritization skills.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing the job.
0–3 years of relevant experience.
Employment is contingent upon successful completion of a pre-employment background check.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive, sort, and process donated goods and purchased goods according to guidelines.
Move donors efficiently through the donation process and ensure they follow the unloading process while providing excellent customer service.
Deliver sorted donations to merchandise pricing and selecting staff and provide material-handling assistance as available.
Meet or exceed daily production standards and goals.
Follow policies, procedures, and directives in a timely manner.
Maintain a clean, organized, and safe workstation.
Greet, assist, and thank customers; address their needs promptly and handle concerns and complaints to their satisfaction.
Maintain cooperative, inclusive working relationships with employees and represent Goodwill Central Texas favorably.
Follow loss-prevention and safety procedures, use and maintain personal protective equipment, participate in safety huddles, meetings, and drills, and use proper lifting techniques.
Use power equipment responsibly and with appropriate certification; identify recalled products and remove them from processing.
Help create a work environment that trains and develops program participants, and perform duties in a way that supports their employment goals and experience.
Work respectfully across cultures, support diversity and inclusion efforts, and act as a role model.
Remain familiar with the Team Member Handbook, organizational policies, and where current versions are available on the intranet.
Perform other duties as assigned.