Donations Processor

Goodwill Industries of Central Texas•Georgetown, TX

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donations and delivers goods to merchandise pricing and selection staff to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values, supports a welcoming and inclusive store environment, and helps train and develop program participants. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational skills and ability to prioritize.
Strong decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High initiative and self-motivation.
Perseverance and commitment to completing the job.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Follow store policies, procedures, and directives in a timely manner.
Move donors efficiently through the donation process and ask for assistance when needed.
Maintain a clean, organized, and safe workstation.
Handle donations and products according to donation and processing guidelines.
Provide material-handling assistance to merchandise pricing and selection staff as available.
Accurately receive and sort donations and purchased goods, consistently meeting or exceeding production goals.
Greet, assist, and thank customers and donors, respond to their needs promptly, and ensure donor unloading follows the donation process.
Resolve customer concerns and complaints to the customer’s satisfaction and project a favorable image of Goodwill Central Texas.
Maintain cooperative working relationships with employees and foster an inclusive working climate.
Follow loss-prevention and safety procedures; use and maintain personal protective equipment; and participate in safety huddles, meetings, and drills.
Help reduce workers’ compensation incidents and customer accidents, use proper lifting techniques, and use power equipment responsibly and with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Support a work environment that trains and develops program participants; assist with their training and development and perform duties in a way that supports employment goals and a quality participant experience.
Work respectfully and effectively across cultures, support the organization’s diversity and inclusion efforts, and act as a good role model.
Know the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.