Donations Processor

Goodwill Industries of Central Texas•Hutto, TX

8d•$14 - $15

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donated goods and delivers them to merchandise pricing and selecting staff to meet daily production standards and goals. The employee promotes and adheres to Goodwill Central Texas’s mission and values. The position follows store policies and procedures, processes donations and purchased goods according to guidelines, maintains a clean, organized, and safe workstation, and helps move donors efficiently through the donation process. It also supports merchandise pricing and selection through material handling assistance and consistently meets or exceeds production goals. The Donations Processor contributes to a welcoming customer experience, handles customer concerns, follows safety and loss-prevention practices, and supports the training and development of program participants. Employment is contingent upon successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to getting the job done.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is a condition of employment.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Sort donated goods and deliver them to merchandise pricing and selecting staff to meet daily production standards and goals.
Follow policies, procedures, directives, donation guidelines, and processing guidelines.
Move donors efficiently through the donation process and request assistance when necessary.
Maintain a clean, organized, and safe workstation.
Provide material-handling assistance to support the merchandise pricing and selection team, as available.
Accurately receive and sort donations and purchased goods.
Consistently meet or exceed production goals.
Create a welcoming customer experience by greeting, assisting, and thanking customers and meeting their needs promptly.
Ensure donors follow the unloading donation process while providing excellent customer service.
Handle customer concerns and complaints to the customers’ satisfaction.
Maintain cooperative and inclusive working relationships with other employees and project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills.
Help reduce workers’ compensation incidents and customer accidents; use proper lifting techniques.
Use power equipment responsibly and with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Provide a work environment that trains and develops participants in achieving their goals.
Perform duties in a manner that promotes employment and a quality participant experience; assist with participant training and development.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a good role model.
Know the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.