Donations Processor

Goodwill Industries of Central Texas•Georgetown, TX

9d•$14 - $15

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. It promotes and adheres to Goodwill Central Texas’s mission and values. The position also supports a welcoming customer experience, maintains a clean and safe workstation, follows donation and processing guidelines, and handles goods accurately. It contributes to a respectful and inclusive working environment and helps train and develop program participants. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

0–3 years of relevant experience.
Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to completing the job.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Follow policies and procedures and carry out directives in a timely manner.
Move donors efficiently through the donation process and request assistance when necessary.
Maintain a clean, organized, and safe workstation.
Handle donations and products according to donation guidelines.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Accurately receive and sort donations and purchased goods according to processing guidelines.
Meet or exceed production goals.
Create a welcoming customer experience throughout the store.
Ensure donors follow the unloading donation process while providing excellent customer service.
Greet, assist, and thank customers; address their needs in a timely manner.
Maintain favorable working relationships with coworkers and promote a cooperative, inclusive work climate.
Address customer concerns and complaints to the customer’s satisfaction.
Project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives.
Use and maintain personal protective equipment (PPE).
Participate in weekly safety huddles, monthly safety meetings, and drills.
Help reduce workers’ compensation incidents and customer accidents.
Use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing properly.
Provide a work environment that trains and develops program participants as they pursue their goals.
Perform duties in a way that promotes employment and a quality participant experience; assist with participant training and development.
Work respectfully and effectively across cultures and support the organization’s diversity and inclusion efforts.
Act as a good role model.
Become familiar with the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.