Donations Processor

Goodwill Industries of Central Texas•Austin, TX

13d•$14 - $15

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. The employee promotes and adheres to Goodwill Central Texas’s mission and values. The position follows store procedures, processes donations and purchased goods according to guidelines, supports material handling, keeps the workstation clean and safe, and consistently meets or exceeds production goals. It also provides a welcoming customer experience, assists donors with the unloading process, responds to customer concerns, and supports a cooperative and inclusive working environment. The Donations Processor follows safety and loss-prevention procedures, uses personal protective equipment and power equipment responsibly, participates in safety meetings and drills, uses proper lifting techniques, and identifies recalled products. The role also supports the training and development of program participants, works respectfully across cultures, and contributes to the organization’s diversity and inclusion efforts. Other duties may be assigned. Employment is contingent upon successful completion of a pre-employment background check.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High level of initiative and self-motivation.
Perseverance and commitment to getting the job done.
Successful completion of a pre-employment background check is required.
0–3 years of relevant experience.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Sort donations and deliver goods to merchandise pricing and selection staff to support daily production standards and goals.
Follow policies, procedures, directives, donation guidelines, and processing guidelines.
Move donors efficiently through the donation process and ask for assistance when necessary.
Keep the workstation clean, organized, and safe.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Accurately receive and sort donations and purchased goods, and consistently meet or exceed production goals.
Create a welcoming atmosphere and greet, assist, and thank customers in a timely manner.
Ensure donors follow the unloading donation process while providing excellent customer service.
Handle customer concerns and complaints to the customers’ satisfaction.
Maintain favorable working relationships with other employees and project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills; work to reduce workplace injuries and customer accidents.
Use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing properly.
Help provide a work environment that trains and develops program participants, and assist with their training and development.
Perform job duties in a manner that promotes employment and a quality participant experience.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a good role model.
Stay familiar with the Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.