Donations Processor
About The Position
The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donated goods and delivers them to merchandise pricing and selection staff to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The role follows store operations, customer service, safety and risk, and services and programs procedures. It also supports training and development of program participants, works respectfully across cultures, and supports the organization’s diversity and inclusion efforts. Employment is contingent upon successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.
Requirements
- Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Excellent organizational skills and ability to prioritize.
- Excellent decision-making skills.
- Strong attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human services setting.
- High level of initiative and self-motivation.
- Perseverance and commitment to completing the job.
- 0–3 years of relevant experience.
- Successful completion of a pre-employment background check is required.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Follow policies, procedures, and directives in a timely manner.
- Move donors efficiently through the donation process and ask for assistance when necessary.
- Maintain a clean, organized, and safe workstation.
- Handle donations and products according to donation guidelines.
- Provide material handling assistance to the merchandise pricing and selection team when available.
- Accurately receive and sort donations and purchased goods according to processing guidelines.
- Consistently meet or exceed production goals.
- Create a welcoming atmosphere and provide excellent customer service to donors and customers, including greeting, assisting, and thanking them.
- Ensure donors follow the unloading donation process.
- Handle customer concerns and complaints to the customer’s satisfaction.
- Maintain a cooperative and inclusive working relationship with other employees and project a favorable image of Goodwill Central Texas.
- Follow loss prevention and safety procedures and initiatives; use and maintain personal protective equipment.
- Participate in weekly safety huddles, monthly safety meetings, and drills.
- Help reduce workers’ compensation incidents and customer accidents, and use proper lifting techniques.
- Use power equipment responsibly and with appropriate certification.
- Identify recalled products and remove them properly from processing.
- Provide a work environment that trains and develops participants in achieving their goals.
- Perform duties in a manner that promotes employment and a quality participant experience, and assist with participant training and development.
- Work respectfully and effectively across cultures and support the organization’s diversity and inclusion efforts.
- Act as a good role model.
- Know the Goodwill Central Texas Team Member Handbook and organizational policies, including where to find current versions on the intranet.
- Perform other duties as assigned.
Benefits
- Up to $350 in new hire bonuses, including $250 after 60 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
