Donations Processor

Goodwill Industries of Central Texas•Georgetown, TX

About The Position

The Donations Processor receives donated goods while providing excellent customer service to Goodwill donors. The role sorts donations and delivers them to merchandise pricing and selection staff, working to meet daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The processor follows store policies, procedures, and directives; moves donors efficiently through the donation process; maintains a clean, organized, and safe workstation; and handles and processes donations and purchased goods according to guidelines. The role also supports the pricing and selection team with material handling, meets production goals, and provides a welcoming customer experience. It contributes to a respectful, cooperative, and inclusive workplace and supports the training and development of program participants. The position requires adherence to safety and loss-prevention procedures, proper use of personal protective equipment and lifting techniques, and responsible use of power equipment with appropriate certification. Employment is contingent upon successfully completing a pre-employment background check, which may include verification of employment history and education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational skills and ability to prioritize.
Strong decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High initiative and self-motivation.
Perseverance and commitment to completing work.
0–3 years of relevant experience.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and guide donors through the unloading and donation process efficiently and courteously.
Sort donations and purchased goods accurately and deliver goods to merchandise pricing and selection staff in accordance with processing guidelines.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Meet or exceed daily production standards and goals.
Follow store policies, procedures, and directives, including donation guidelines.
Maintain a clean, organized, and safe workstation.
Greet, assist, and thank customers; address their needs promptly and handle customer concerns and complaints to their satisfaction.
Maintain cooperative working relationships with employees and project a favorable image of Goodwill Central Texas.
Follow loss-prevention and safety procedures; use and maintain personal protective equipment and proper lifting techniques.
Use power equipment responsibly and with appropriate certification; identify recalled products and remove them from processing properly.
Participate in weekly safety huddles, monthly safety meetings, and drills; help reduce workers’ compensation incidents and customer accidents.
Support a work environment that trains and develops program participants, assist with their training and development, and perform duties in a way that promotes employment and a quality participant experience.
Work respectfully and effectively across cultures and support the organization’s diversity and inclusion efforts; act as a positive role model.
Remain familiar with the Goodwill Central Texas Team Member Handbook, organizational policies, and where to find current versions on the intranet.
Perform other duties as assigned.