Part Time Donation Services Associate - Smoky Hill Donation Center and Belleview Store

Goodwill of Colorado • Aurora, CO

6h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, answers questions, and provides friendly, efficient service. Duties may include helping customers unload donations, handling and sorting items carefully, and assessing donation quality for the sales floor or shipment to other locations.

The position is primarily based at the Smoky Hill Donation Center and may also require work at the Belleview Store or another donation location. It involves working outdoors in varying weather conditions and temperatures. Donation center hours are 9 a.m. to 5 p.m. daily; store donation hours are Monday through Saturday, 8 a.m. to 8:30 p.m., and Sunday, 9 a.m. to 7 p.m. The role requires a varied schedule, including weekends, evenings, and holidays, with occasional overtime as necessary. Pay is $17.21 per hour.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and assess their quality to determine whether they should go to the sales floor or be shipped to other locations.
• Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.

Benefits

• DailyPay access to receive pay on an employee-selected schedule.
• Eligible part-time Retail and Sales/Operations employees may receive paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED