Part-Time Donation Services Associate - Highlands Ranch Store and Donation Center

Goodwill of Colorado • Highlands Ranch, CO

5h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides friendly, timely customer service and helps customers as needed, including lifting or unloading donations from vehicles. Donated goods must be handled with care and sorted appropriately for the sales floor, production areas, or shipment to other locations. The role is primarily based at the Highlands Ranch Store and may also require work at the Highlands Ranch Donation Center or another assigned center. Work takes place outside in varying weather conditions and temperatures. The position is part-time and pays $17.21 per hour. Store donation hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. Donation center hours are 9:00 a.m. to 5:00 p.m. daily.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and assess their quality to determine whether they should go to the sales floor or be shipped to other locations.
• Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow applicable opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow all retail center and donation center policies, procedures, and safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to earned pay on the employee’s chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax Roth contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED