Part-Time Donation Services Associate - Highlands Ranch Store and Donation Center

Goodwill of Colorado • Highlands Ranch, CO

20h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and efficient service, and may help unload donations from vehicles or other areas. Donated goods must be handled with care, inspected, and sorted for the sales floor, production areas, or shipment to other locations. The role primarily serves the Highlands Ranch Store and may also require work at the Highlands Ranch Donation Center or another donation location. The position works outdoors in all weather conditions and varying temperatures. Part-time positions are available, with a varied schedule that may include weekends, evenings, holidays, and occasional overtime.

Requirements

• Ability to make decisions according to Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the job, including frequent lifting and carrying of heavy objects and continuous walking, standing, speaking, and repetitive hand movements.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped elsewhere.
• Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels to prevent remote trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is nearing capacity and a truck is needed.
• Follow retail center and donation center policies, procedures, and safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or a stand-alone donation center when necessary.

Benefits

• Daily Pay access, a voluntary benefit that lets employees access pay on their own schedule.
• Part-time Retail and Sales/Operations employees are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participants must be at least 18 years old.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed