Part Time Donation Services Associate - Smoky Hill Donation Center and Belleview Store

Goodwill of Colorado • Aurora, CO

22h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides timely, friendly customer service, answers questions, and assists with donations, including lifting or unloading items from vehicles. Donated goods must be handled with care and sorted into appropriate bins or production areas. This position primarily works at the Smoky Hill Donation Center and may also be asked to work at the Belleview Store. The work is outdoors in varying weather conditions and temperatures.

Donation-center hours are 9 AM to 5 PM daily. Store donation hours are Monday through Saturday, 8 AM to 8:30 PM, and Sunday, 9 AM to 7 PM. The associate must be available for a varied schedule that may include weekends, evenings, holidays, and occasional overtime. The position pays $17.21 per hour.

Requirements

• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the listed physical demands, including frequent lifting and carrying of heavy items and continuous walking, standing, speaking, and repetitive movements.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to another location.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote sites to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail-center and donation-center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store donation center or stand-alone center when necessary.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to earned pay on the employee's chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed