Donation Services Associate - Evergreen Donation Center

Goodwill of Colorado•Evergreen, CO

22h•Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, greets customers, answers questions, and helps unload donations from vehicles or other areas. Associates handle donated goods carefully, inspect and sort items for the sales floor or shipment to other locations, and help maintain a safe, clean, and organized donations entrance and parking lot. The position may involve maintaining remote donation centers, sheds, or trailers; following opening and closing procedures; stocking supplies; monitoring and reporting donation levels; and communicating when a warehouse or trailer is nearing capacity and a truck is needed. Associates may assist drivers with loading and unloading donations, cross-train in other departments, provide backup support, and report to a store donation center or stand-alone center as needed. Duties may include additional responsibilities as required. The work is outdoors in varying weather conditions and temperatures. Availability for evenings and weekends is preferred, and the schedule may include weekends, evenings, holidays, and occasional overtime. Donation hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. at stores; donation centers are open daily from 9:00 a.m. to 5:00 p.m. The position could also work at the Golden Store. Pay is $17.21 per hour. The position is eligible for DailyPay. Full-time employees in Retail and Sales/Operations are eligible for medical, dental, vision, short- and long-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, and voluntary supplemental benefits. Eligible paid leave includes vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may contribute to the retirement plan; participants must be at least 18. Goodwill of Colorado is a Public Service Loan Forgiveness-eligible employer.

Requirements

Basic computer skills, including logging into a computer system to order supplies and send and receive email.
Ability to make decisions by following Goodwill standards and guidelines.
Ability to work in varying weather conditions and temperatures.
Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Frequent lifting and carrying of heavy items weighing 45 pounds or more, and continuous lifting of moderate items weighing 15–44 pounds.
Frequent pushing and pulling, reaching above the shoulder, twisting, bending, kneeling or crawling, and squatting; continuous reaching at and below shoulder level.
Continuous walking, standing, speaking, simple grasping, and repetitive hand movements; sitting is not part of the listed physical demands.
Ability to work continuously in varying weather conditions and temperatures.

Nice To Haves

High school diploma or equivalent preferred.
One year of retail experience preferred.
Availability to work evenings and weekends preferred.

Responsibilities

Greet customers promptly, provide courteous customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and assess their quality to determine whether they should go to the sales floor or be shipped to another location.
Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
Keep supplies stocked at remote sites as necessary.
Track and report daily donation levels at remote sites to prevent trailers from becoming overstocked.
Communicate promptly when the donation warehouse or trailers are becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to support a safe working environment.
Cross-train in other departments or areas and provide backup as required.
Report to the store donation center or stand-alone center when necessary.

Benefits

DailyPay access to earned pay on the employee's chosen schedule.
Medical insurance for eligible full-time Retail and Sales/Operations employees.
Dental insurance for eligible full-time Retail and Sales/Operations employees.
Vision insurance for eligible full-time Retail and Sales/Operations employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations employees.
Flexible spending accounts for eligible full-time Retail and Sales/Operations employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Voluntary supplemental benefit offerings for eligible full-time Retail and Sales/Operations employees.
Paid vacation, sick leave, holidays, floating holidays, jury duty leave, and bereavement leave for eligible full-time Retail and Sales/Operations employees.
Retirement plan contributions, available to all employees; employees must be at least 18 to participate.
Public Service Loan Forgiveness-eligible employer.