Part Time Donation Services Associate - Welshire Plaza Donation Center and Monaco Store

Goodwill of Colorado • Denver, CO

22h

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers. The associate provides friendly, efficient customer service, helps customers with donations—including lifting or unloading items from vehicles—and handles donated goods with care. The position primarily works at the Welshire Plaza Donation Center and may also work at the Monaco Store. It involves working outdoors in varying weather conditions and temperatures. Donation center hours are 9:00 AM to 5:00 PM daily; store donation hours are Monday through Saturday, 8:00 AM to 8:30 PM, and Sunday, 9:00 AM to 7:30 PM. The role is part-time and pays $20.34 per hour.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Ability to make decisions in accordance with Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Unload donations from customers’ vehicles or other areas.
• Handle donations with care and sort them into appropriate bins or production areas.
• Inspect donations and assess quality to determine whether items should go to the sales floor or be shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers as applicable, following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels to prevent remote trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to support a safe working environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• Eligible for Daily Pay, a voluntary benefit that provides access to earned pay on the employee’s chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years old.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed