Part-Time Donation Services Associate - Simms Store

Goodwill of Colorado • Littleton, CO

12h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides courteous, friendly service by greeting customers promptly and helping with donations, which may include lifting or unloading items from vehicles. Associates handle donations carefully and respectfully, inspect and sort items for the sales floor or shipment to other locations, and help maintain safe, clean, and organized donation areas. The work takes place outdoors in varying weather conditions and temperatures. Donation-center hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. The position pays $17.01 per hour and is part-time.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions according to Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varied weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the stated physical demands, including frequent lifting and carrying of heavy items and continuous walking and standing.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donations with care and sort them into appropriate bins or production areas.
• Inspect donations and assess quality to determine whether items should go to the sales floor or be shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrances and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe work environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.
• Perform additional responsibilities as required.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to earned pay on the employee's chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• All employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years old.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed