Part-Time Donation Services Associate - Leetsdale Store

Goodwill of Colorado • Denver, CO

17h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, answers product questions, provides friendly and timely service, and helps unload donations from vehicles or other areas. Donated goods must be handled with care, inspected, sorted, and directed to the sales floor or other locations as appropriate.

The role involves maintaining a safe, organized, and clean donations entrance and parking lot; keeping remote donation sites and supplies in order when assigned; monitoring and reporting donation levels; communicating when a warehouse or trailer is becoming full; and assisting drivers with loading and unloading donations. Associates follow center policies and safety procedures, cross-train in other departments, and may be asked to report to a store or stand-alone donation center as needed. Duties may include additional responsibilities as required.

This is a part-time position paying $20.34 per hour. Weekend and evening availability is required, and the schedule may also include holidays and occasional overtime. Donation hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. The work takes place outdoors in varying weather conditions and temperatures and includes frequent lifting, carrying, pushing, pulling, bending, and moving furniture.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Availability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the role, including frequent heavy lifting and carrying (45 pounds and over), continuous moderate lifting (15–44 pounds), and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers in a timely manner, answer product questions, and provide excellent customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items should be sorted for the sales floor or shipped to other locations.
• Maintain a safe, organized, and clean environment in the donations entrance and parking lot.
• Maintain remote donation centers, sheds, or trailers and follow opening and closing procedures when working at a remote site.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels to prevent remote trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Price furniture, assist with customer carry-outs, and load and unload furniture into customer vehicles.

Benefits

• Eligible for Daily Pay, a voluntary benefit that provides access to earned pay on the employee’s schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed