Part-Time Donation Services Associate - West Store

Goodwill of Colorado • Colorado Springs, CO

15h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers promptly, provides friendly and efficient service, answers product questions as needed, and may help unload donations from vehicles or other areas. Donated items must be handled with care and sorted appropriately.

The role works outside in all weather conditions and varying temperatures. Associates help maintain a safe, clean, and organized donations entrance and parking lot, and may work at remote donation centers, sheds, or trailers. When working at a remote site, they may follow opening and closing procedures, maintain supplies, track donation levels, and communicate when a warehouse or trailer is becoming full and a truck is needed. The position may also assist drivers with loading and unloading, cross-train in other areas, and report to a store donation center or stand-alone center when needed. Additional duties may be assigned.

This is a part-time position. The posted pay is $17.01 per hour. Donation hours at stores are daily from 9 AM to 6 PM. The schedule may vary and include weekends, evenings, holidays, and occasional overtime.

Requirements

• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in various weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should be sorted for the sales floor or shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas for customers and employees.
• Maintain remote donation centers, sheds, or trailers as applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help provide a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store donation center or stand-alone center when necessary.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to pay on the employee's chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• All employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed