Part-Time Donation Services Associate - Lafayette Store

Goodwill of Colorado • Lafayette, CO

15h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service by greeting customers, answering questions, and helping unload donations from vehicles or other areas. Donations must be handled with care and sorted into appropriate bins or production areas, with items inspected and directed to the sales floor or other locations based on quality.

The position works outside in varying weather conditions and temperatures. Associates help maintain a safe, clean, and organized donation entrance and parking lot, and may maintain remote donation centers, sheds, or trailers, including opening and closing procedures, stocking supplies, tracking donation levels, and communicating when a truck is needed. The role may also assist drivers with loading and unloading, cross-train in other departments, and provide backup support as required.

This is a part-time position requiring evening, weekend, and holiday availability, with occasional overtime as necessary. The listed pay is $18.67 per hour. The position is eligible for Daily Pay. Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. Employees may contribute to the retirement plan, and Goodwill of Colorado is a Public Service Loan Forgiveness Program eligible employer.

Requirements

• Must be able to make decisions by following Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send and receive email.
• Ability to work in various weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the stated physical demands, including frequent lifting and carrying of heavy items and continuous walking, standing, and working with hands and fingers.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide courteous customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donations with care and sort them into appropriate bins or production areas.
• Inspect donations and assess quality to determine whether items should go to the sales floor or be shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to support a safe environment for employees and customers.
• Cross-train in other departments or areas and provide backup support as required.
• Report to the store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• Daily Pay access through a voluntary program.
• Paid holidays for eligible part-time Retail and Sales/Operations Division employees.
• Sick leave for eligible part-time Retail and Sales/Operations Division employees.
• Jury duty leave for eligible part-time Retail and Sales/Operations Division employees.
• Bereavement leave for eligible part-time Retail and Sales/Operations Division employees.
• Retirement plan contributions may be made on a pre-tax or post-tax (Roth) basis; participation requires employees to be at least 18 years old.
• Goodwill of Colorado is a Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed