Part-Time Donation Services Associate - Thornton Store

Goodwill of Colorado • Northglenn, CO

17h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service by greeting customers, answering questions, and helping unload donations from vehicles or other areas. Associates handle donated goods carefully, inspect and sort items for the sales floor or shipment to other locations, and maintain a safe, clean, and organized donation entrance and parking lot.

The position may include maintaining remote donation centers, sheds, or trailers; following opening and closing procedures; keeping supplies stocked; tracking donation levels; communicating when a truck is needed; and assisting drivers with loading and unloading donations. Associates follow center policies and safety procedures, cross-train in other areas, and may be asked to report to another donation center. Work includes standing, bending, pulling pallets, lifting boxes, moving and pricing furniture, and helping customers carry out purchases or load furniture into vehicles. The position works outdoors in all weather conditions and varying temperatures. Weekend and evening availability is required, and the schedule may include holidays and occasional overtime.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Ability to make decisions according to Goodwill standards and guidelines.
• Basic computer skills, including logging into a system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the role, including frequent lifting and carrying of heavy items, pushing and pulling, bending, reaching, walking, and standing.
• Weekend and evening availability is required.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent customer service.
• Unload donations from customers’ vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped elsewhere.
• Maintain a safe, clean, and organized donations entrance and parking lot for customers and employees.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report donation levels daily at remote donation centers to avoid overstocking trailers.
• Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.
• Price furniture and assist with customer carry-outs and loading furniture into customer vehicles.
• Perform other duties and responsibilities as required.

Benefits

• Eligible for Daily Pay, allowing employees to access earned pay on their own schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years old.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED