Donation Services Associate - Welshire Plaza Donation Center and Monaco Store

Goodwill of Colorado•Denver, CO

3d•Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service by greeting customers, answering questions, and helping unload donations from vehicles or other areas. Donated goods must be handled with care, inspected, and sorted into appropriate bins or production areas for the sales floor or shipment to other locations. The position maintains a safe, clean, and organized donation entrance and parking lot, and may maintain remote donation centers, sheds, or trailers. Duties can include following opening and closing procedures, stocking supplies, tracking daily donation levels, notifying the warehouse when a truck is needed, and assisting drivers with loading and unloading. Associates follow center policies and safety procedures, cross-train in other areas, and may report to a store or stand-alone center as needed. The work is performed outside in varying weather conditions and temperatures. The position may involve duties beyond those listed as required. The role may work at the Welshire Plaza Donation Center and the Monaco store. Store donation hours are Monday through Saturday, 8:00 AM to 8:30 PM, and Sunday, 9:00 AM to 7:00 PM. Donation center hours are 9:00 AM to 5:00 PM daily. A varied schedule including weekends, evenings, and holidays is required, with occasional overtime as necessary.

Requirements

Ability to make decisions by following Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
Ability to work in various weather conditions and varying temperatures.
Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to meet the stated physical demands, including frequent lifting and carrying of heavy items and continuous walking, standing, and speaking.

Nice To Haves

High school diploma or equivalent preferred.
One year of retail experience preferred.

Responsibilities

Greet customers promptly, provide excellent customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items with care and sort them into appropriate bins or production areas.
Inspect donations and determine their quality and whether they should be sorted for the sales floor or shipped to other locations.
Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
Keep supplies stocked at remote sites as necessary.
Track and report daily donation levels to prevent remote trailers from becoming overstocked.
Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to help provide a safe working environment.
Cross-train in other departments or areas and provide backup as required.
Report to a store ADC or stand-alone center when necessary.

Benefits

DailyPay access to earned pay on an employee-selected schedule.
Medical insurance for eligible full-time Retail and Sales/Operations employees.
Dental insurance for eligible full-time Retail and Sales/Operations employees.
Vision insurance for eligible full-time Retail and Sales/Operations employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Voluntary supplemental benefit offerings.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave, for eligible full-time Retail and Sales/Operations employees.
Retirement plan contributions on a pre-tax or Roth basis; employees must be at least 18 years old to participate.
Public Service Loan Forgiveness Program eligible employer.