Donation Services Associate - Evergreen Donation Center

Goodwill of Colorado • Evergreen, CO

1d • Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides timely, friendly customer service and may include helping customers lift or unload donations from vehicles or other areas. Associates handle donated goods with care, inspect and sort items, and help maintain safe, clean, and organized donation areas. The position works outside in varying weather conditions and temperatures and may require working at the Evergreen Donation Center, the Golden Store, or another store or donation center as needed.

The position was posted through 10/22/2026 and pays $17.21 per hour. Donation hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. at stores; donation centers are open daily from 9:00 a.m. to 5:00 p.m. Availability for evenings and weekends is preferred, and the schedule may include evenings, weekends, holidays, and occasional overtime.

Full-time employees in the Retail and Sales/Operations divisions are eligible for the listed insurance and leave benefits. All employees may contribute to the retirement plan, subject to the age requirement. Goodwill of Colorado is an equal opportunity employer, participates in E-Verify, and promotes a safe and drug-free workplace.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions in accordance with Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that may include weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the described physical demands, including frequent or continuous lifting and carrying, pushing and pulling, reaching, bending, kneeling or crawling, squatting, walking, standing, and speaking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.
• Availability to work evenings and weekends preferred.

Responsibilities

• Greet customers promptly, provide friendly and excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to another location.
• Maintain a safe, organized, and clean environment in donation entrances and parking lot areas for customers and employees.
• When assigned to a remote donation center, maintain the center, shed, or trailer and follow opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store, ADC, or stand-alone donation center when necessary.

Benefits

• Daily Pay access to earned pay on an employee-selected schedule (voluntary benefit).
• Eligible full-time Retail and Sales/Operations employees: medical, dental, and vision insurance.
• Eligible full-time Retail and Sales/Operations employees: short-term disability, life and accidental death and dismemberment coverage, and long-term disability.
• Eligible full-time Retail and Sales/Operations employees: flexible spending accounts and voluntary supplemental benefit offerings.
• Eligible full-time Retail and Sales/Operations employees: paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• All employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED