Donation Services Associate - Welshire Plaza Donation Center and Monaco Store

Goodwill of Colorado•Denver, CO

1d•Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The position provides friendly, efficient customer service, including greeting customers and assisting with donations that may require lifting or unloading items from vehicles. Donated goods must be handled carefully and sorted into appropriate bins or production areas. The position may work at the Welshire Plaza Donation Center and the Monaco store, and may be required to report to another store or donation center when needed. Work is outdoors in varying weather conditions and temperatures. Donation hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. at stores; donation centers are open daily from 9:00 a.m. to 5:00 p.m. The position is eligible for DailyPay. Full-time employees in Retail and Sales/Operations are eligible for the benefits described in the posting.

Requirements

Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to make decisions in accordance with Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
Ability to work in varying weather conditions and temperatures.
Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to meet the stated physical demands, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

High school diploma or equivalent.
One year of retail experience.

Responsibilities

Greet customers promptly, provide courteous customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and determine their quality and whether they should be sorted for the sales floor or shipped to other locations.
Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
When assigned to remote donation sites, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
Keep supplies stocked at remote sites as necessary.
Track and report donation levels daily at remote sites to prevent trailers from becoming overstocked.
Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to help maintain a safe work environment.
Cross-train in other departments or areas and provide backup as required.
Report to a store ADC or stand-alone center when necessary.
Perform additional job responsibilities as required.

Benefits

DailyPay access to earned pay on an employee-selected schedule (voluntary benefit).
Medical insurance for eligible full-time Retail and Sales/Operations employees.
Dental insurance for eligible full-time Retail and Sales/Operations employees.
Vision insurance for eligible full-time Retail and Sales/Operations employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations employees.
Voluntary supplemental benefit offerings for eligible full-time Retail and Sales/Operations employees.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave, for eligible full-time Retail and Sales/Operations employees.
Retirement plan with pre-tax or post-tax (Roth) contributions; participation requires employees to be at least 18 years old.
Public Service Loan Forgiveness Program eligible employer.