Part Time Donation Services Associate - Welshire Plaza Donation Center and Monaco Store

Goodwill of Colorado • Denver, CO

7d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The position provides friendly, efficient customer service, greets customers, answers questions, and assists with unloading donations. Associates handle donated goods with care, inspect and sort items for the sales floor or shipment, and help maintain a safe, clean, and organized donation entrance and parking area. The role primarily works at the Welshire Plaza Donation Center and may also be asked to work at the Monaco Store or other donation locations as needed. Work is outdoors in varying weather conditions and temperatures. Donation center hours are 9 a.m. to 5 p.m. daily; store donation hours are Monday through Saturday, 8 a.m. to 8:30 p.m., and Sunday, 9 a.m. to 7:30 p.m. The position is part-time and pays $20.34 per hour.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the role, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should be sorted for the sales floor or shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• When assigned to a remote donation center, shed, or trailer, follow opening and closing procedures and keep supplies stocked.
• Track and report donation levels daily at remote locations to help prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store donation center or stand-alone center when necessary.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to earned pay on the employee's chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED