Part Time Donation Services Associate - Monaco Store & Welshire Plaza Donation Center

Goodwill of Colorado • Denver, CO

2d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers. The associate provides friendly, efficient customer service, helps unload donations, and handles donated goods with care. The position primarily works at the Monaco Store and may also be asked to work at the Welshire Plaza Donation Center. Work takes place outside in all weather conditions and varying temperatures. Donation center hours are 9:00 AM to 5:00 PM daily; store donation hours are Monday through Saturday, 8:00 AM to 8:30 PM, and Sunday, 9:00 AM to 7:30 PM. The role requires a varied schedule that may include weekends, evenings, holidays, and occasional overtime.

This is a part-time position paying $20.34 per hour. The position is eligible for Daily Pay. Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. All employees may contribute to the retirement plan on a pre-tax or post-tax (Roth) basis, with participation requiring age 18 or older. Goodwill of Colorado is a Public Service Loan Forgiveness Program eligible employer.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the listed physical demands, including frequent lifting and carrying of heavy items and continuous walking, standing, and speaking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should be directed to the sales floor or shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrances and parking lot areas for customers and employees.
• Maintain remote donation centers, sheds, and/or trailers, including following opening and closing procedures when working at a remote site.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels to prevent remote-center trailers from becoming overstocked.
• Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
• Follow all retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• Daily Pay access through a voluntary benefit program.
• Paid holidays for eligible part-time Retail and Sales/Operations Division employees.
• Sick leave for eligible part-time Retail and Sales/Operations Division employees.
• Jury duty leave for eligible part-time Retail and Sales/Operations Division employees.
• Bereavement leave for eligible part-time Retail and Sales/Operations Division employees.
• Pre-tax or post-tax (Roth) retirement plan contributions; employees must be at least 18 years old to participate.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED