Part Time Donation Services Associate - Monaco Store & Welshire Plaza Donation Center

Goodwill of Colorado • Denver, CO

1d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at a retail center or stand-alone donation center. The associate greets customers promptly and courteously, answers product questions as needed, and helps unload donations from vehicles or other areas. Donated items must be handled with care and sorted into appropriate bins or production areas. The associate inspects donations and determines whether items are suitable for the sales floor or should be shipped to another location.

The role primarily works at the Monaco Store and may also require work at the Welshire Plaza Donation Center. It is performed outdoors in varying weather conditions and temperatures. Associates help maintain a safe, clean, and organized donations entrance and parking lot, and may maintain remote donation centers, sheds, or trailers, including opening and closing procedures, stocking supplies, monitoring donation levels, and notifying the warehouse when a truck is needed. The associate may assist drivers with loading and unloading donations, cross-train in other areas, and provide backup as required. Donation hours are 9 a.m. to 5 p.m. daily at donation centers; store donation hours are Monday through Saturday, 8 a.m. to 8:30 p.m., and Sunday, 9 a.m. to 7:30 p.m. The position pays $20.34 per hour.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime as necessary.
• Must be at least 18 years old to participate in the retirement plan.

Nice To Haves

• High school diploma or equivalent is preferred.
• One year of retail experience is preferred.

Responsibilities

• Greet customers promptly and courteously, answer product questions as needed, and provide friendly customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items are suitable for the sales floor or should be shipped to other locations.
• Maintain a safe, organized, and clean environment in the donations entrance and parking lot for customers and employees.
• When assigned to a remote location, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote sites to prevent trailers from becoming overstocked.
• Communicate promptly when the donation warehouse or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help provide a safe working environment.
• Cross-train in other departments or areas and act as a backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Work a varied schedule that may include weekends, evenings, and holidays, with occasional overtime as necessary.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to pay on the employee's chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED