Donation Services Associate - Belleview Store and Smokey Hill Donation Center

Goodwill of Colorado • Aurora, CO

5d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides friendly, efficient customer service, greets customers, answers product questions, and may help unload donations from vehicles or other areas. Donations must be handled carefully, inspected for quality, and sorted for the sales floor or shipment to other locations.

The position primarily works at the Belleview Store and may also be assigned to the Smokey Hill Donation Center or other store and donation-center locations as needed. It works outdoors in varying weather conditions and temperatures. Donation-center hours are 9:00 a.m. to 5:00 p.m. daily; store donation hours are 8:00 a.m. to 8:30 p.m. daily. A varied schedule may include weekends, evenings, holidays, and occasional overtime.

The role also involves maintaining safe, clean, and organized donation entrance and parking areas; supporting remote donation sites; monitoring donation levels and requesting trucks when needed; assisting drivers with loading and unloading; following policies and safety procedures; and cross-training or providing backup in other departments. Full-time positions are available. The position is eligible for DailyPay. Full-time Retail and Sales/Operations employees are eligible for the benefits described in the posting.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Physical ability to meet the listed job demands, including frequent lifting and carrying of heavy items, frequent pushing and pulling, and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide courteous customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to other locations.
• Maintain a safe, clean, and organized environment in donation entrances and parking areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report donation levels daily at remote sites to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow all retail-center and donation-center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• DailyPay access to pay on the employee’s schedule; voluntary benefit.
• For eligible full-time Retail and Sales/Operations employees: medical insurance, dental insurance, vision insurance, short-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, long-term disability, and voluntary supplemental benefits.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be 18 years old to participate.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED