Donation Services Associate - County Line Store and Foxridge Donation Center

Goodwill of Colorado • Centennial, CO

1d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The position provides timely, friendly customer service; helps customers unload donations; and handles donated goods carefully and respectfully. The role primarily works at the County Line Store and may also be assigned to the Foxridge Donation Center. Work is outdoors in varying weather conditions and temperatures. Donation hours are 9 AM to 5 PM at Donation Centers and 8 AM to 8:30 PM daily at Stores. The schedule may vary and can include weekends, evenings, holidays, and occasional overtime.

Requirements

• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the listed physical demands, including frequent lifting and carrying of heavy items and continuous walking, standing, speaking, and handling objects.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and assess their quality, sorting items for the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in donation entrances and parking lots.
• Maintain remote donation centers, sheds, or trailers, including following opening and closing procedures when assigned to a remote site.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels to help prevent remote-site trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to support a safe environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• DailyPay access to earned pay on the employee's schedule.
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, vision, short-term disability, life and accidental death and dismemberment, flexible spending accounts, long-term disability, and voluntary supplemental benefits.
• Eligible full-time employees may receive paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may contribute to the retirement plan on a pre-tax or post-tax (Roth) basis; participation requires being at least 18 years old.
• The employer is eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed