Donation Services Associate - County Line Store and Foxridge Donation Center

Goodwill of Colorado • Littleton, CO

1d • Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and efficient service, answers product questions, and may help unload donations from vehicles or other areas. Donated goods must be handled carefully, inspected, and sorted for the sales floor or shipment to other locations. The role primarily works at the County Line Store and may also be assigned to the Foxridge Donation Center or other donation sites as needed. Work takes place outside in varying weather conditions and temperatures. A varied schedule may include weekends, evenings, holidays, and occasional overtime. Full-time positions are available.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions in accordance with Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the stated physical demands, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and appropriate destination, such as the sales floor or shipment to another location.
• Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
• When assigned to a remote donation site, maintain the center, shed, or trailer and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote sites to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow all retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.

Benefits

• DailyPay access to earned pay on the employee’s chosen schedule (voluntary benefit).
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, and vision insurance.
• Short-term disability, life and accidental death and dismemberment coverage, long-term disability, flexible spending accounts, and voluntary supplemental benefit offerings for eligible full-time employees.
• Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness Program-eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED