Donation Services Associate - Centennial Donation Center and Kelly Johnson Store

Goodwill of Colorado•Colorado Springs, CO

1d•Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides courteous, timely customer service and may involve helping customers unload donations from vehicles or other areas. Donations must be handled with care, inspected for quality, and sorted into appropriate bins or production areas for the sales floor or shipment to other locations. The position primarily works at the Centennial Donation Center and may also work at the Kelly Johnson Store or other donation locations as needed. It involves working outside in varying weather conditions and temperatures. Donation center hours are 9 a.m. to 5 p.m. daily, while store donation hours are 8 a.m. to 8:30 p.m. daily. A varied schedule may include weekends, evenings, holidays, and occasional overtime.

Requirements

Ability to make decisions by following Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and send and receive email.
Ability to work in various weather conditions and varying temperatures.
Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

High school diploma or equivalent.
One year of retail experience.

Responsibilities

Greet customers promptly, provide excellent customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and assess quality to determine whether items should go to the sales floor or be shipped to other locations.
Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
Keep supplies stocked at remote sites as necessary.
Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to help provide a safe working environment.
Cross-train in other departments or areas and provide backup as required.
Report to a store donation center or stand-alone center when necessary.

Benefits

DailyPay, a voluntary benefit that provides access to earned pay on the employee's schedule.
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Access to a retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
Public Service Loan Forgiveness Program-eligible employer.