Part-Time Donation Services Associate - Castle Rock Store

Goodwill of Colorado • Castle Rock, CO

17h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and efficient service, and may help unload donations from vehicles or other areas. Donations must be handled carefully and sorted into appropriate bins or production areas, with items inspected and directed to the sales floor or other locations according to quality.

The role helps maintain a safe, clean, and organized donations entrance and parking area. Depending on assignment, the associate may maintain a remote donation center, shed, or trailer; follow opening and closing procedures; keep supplies stocked; track donation levels; and communicate when a truck is needed. The associate follows center policies and safety procedures, may assist drivers with loading or unloading, cross-trains in other areas, and may be asked to report to a store donation center or stand-alone center as needed. The work is outdoors in varying weather conditions and temperatures. The schedule is part-time and may include weekends, evenings, holidays, and occasional overtime. Pay is $17.01 per hour. The posting is open through 10/22/2026.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the stated physical demands, including frequent lifting and carrying of heavy loads and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly and provide excellent customer service, including answering product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items are suitable for the sales floor or should be shipped to other locations.
• Maintain a safe, clean, and organized donations entrance and parking area.
• When assigned to a remote donation center, shed, or trailer, follow opening and closing procedures and keep supplies stocked.
• Track and report donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when the donation warehouse or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store donation center or stand-alone center when necessary.

Benefits

• Daily Pay access, a voluntary benefit that allows employees to access pay on their own schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED