Donation Services Associate - Castle Rock Store

Goodwill of Colorado•Castle Rock, CO

12h

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides friendly customer service, helps unload donations, and handles donated goods with care and respect. Donations are inspected and sorted for the sales floor or shipment to other locations. The role may involve working at remote donation centers, sheds, or trailers and may require reporting to a store donation center or stand-alone center as needed. The associate helps maintain a safe, organized, and clean donation entrance and parking area; monitors donation levels and supplies at remote locations; and communicates when a warehouse or trailer is becoming full and a truck is needed. The position may include assisting drivers, cross-training in other departments, and taking on additional duties as required. The schedule varies and may include weekends, evenings, holidays, and occasional overtime. This is a full-time position paying $17.01 per hour. It is eligible for Daily Pay. Full-time employees in the Retail and Sales/Operations Division are eligible for medical, dental, vision, short- and long-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, voluntary supplemental benefits, and paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Employees may contribute to the retirement plan on a pre-tax or Roth basis; employees must be at least 18 to participate.

Requirements

Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Make decisions by following Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
Ability to work in various weather conditions and temperatures.
Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

High school diploma or equivalent preferred.
One year of retail experience preferred.

Responsibilities

Provide timely, friendly customer service and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to another location.
Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
Maintain remote donation centers, sheds, or trailers and follow opening and closing procedures when working at a remote site.
Keep supplies stocked at remote sites as needed.
Track and report daily donation levels to prevent trailers from becoming overstocked at remote centers.
Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to help maintain a safe workplace for employees and customers.
Cross-train in other departments or areas and provide backup as required.
Report to the store donation center or stand-alone center when necessary.
Perform additional duties as required.

Benefits

Daily Pay access through a voluntary benefit program.
Medical insurance for eligible full-time employees in the Retail and Sales/Operations Division.
Dental insurance for eligible full-time employees in the Retail and Sales/Operations Division.
Vision insurance for eligible full-time employees in the Retail and Sales/Operations Division.
Short-term disability coverage for eligible full-time employees in the Retail and Sales/Operations Division.
Life and accidental death and dismemberment coverage for eligible full-time employees in the Retail and Sales/Operations Division.
Flexible spending accounts for eligible full-time employees in the Retail and Sales/Operations Division.
Long-term disability coverage for eligible full-time employees in the Retail and Sales/Operations Division.
Voluntary supplemental benefit offerings.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan with pre-tax or Roth contributions; employees must be at least 18 to participate.
Employer is eligible for the Public Service Loan Forgiveness Program.