Shift Supervisor - Castle Rock Store

Goodwill of Colorado•Castle Rock, CO

3h•Onsite

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role monitors the entire center and addresses immediate matters involving safety, customer focus, product flow, and aesthetics, either directly or by delegation. The position may also cover generalist store procedures during emergencies or when a manager or assistant manager is unavailable, and may include additional responsibilities as required. This is a full-time supervisory position requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The role requires a varied schedule that may include holidays and occasional overtime. Pay is $20.88 per hour. Applicants must attach a resume to their application to be considered.

Requirements

High school diploma or equivalent is preferred.
Previous supervisory experience is preferred.
Two years of retail experience is desired.
Familiarity with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
Ability to quickly solve problems and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency using office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Applicants must attach a resume to their application.

Nice To Haves

Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
Two years of retail experience.

Responsibilities

Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and aesthetics, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and provide initial write-ups; provide input to reviews and terminations.
Facilitate employee purchases.
Assist with opening and closing procedures.
Verify daily sales report paperwork and count drawers.
Make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Handle turning down donations at Attended Donation Centers (ADC) as a point of contact.
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Become certified on and use equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
Maintain enough operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
Perform other duties and responsibilities as required.

Benefits

Daily Pay access through a voluntary benefit program.
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 years old to participate.
Public Service Loan Forgiveness Program (PSLF)-eligible employer.