Part-Time Donation Services Associate - Castle Rock Store

Goodwill of Colorado • Castle Rock, CO

12h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, including greeting customers, answering questions, and helping unload donations. Associates handle donated goods with care, assess and sort items for the sales floor or shipment to other locations, and help maintain a safe, clean, and organized donation entrance and parking area. The position works outside in varying weather conditions and temperatures.

Depending on assignment, the Associate may maintain remote donation centers, sheds, or trailers; follow opening and closing procedures; stock supplies; monitor and report donation levels; communicate when trailers or warehouses are becoming full; and assist drivers with loading or unloading. The role follows center policies and safety procedures, may cross-train or provide backup in other areas, and may be asked to report to a store or stand-alone center as needed. Other duties may be assigned.

Requirements

• Ability to make decisions in accordance with Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the role, including frequent lifting and carrying of heavy objects, continuous walking and standing, and working in varying weather conditions.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine quality for sorting to the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in donation entrances and parking areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.

Benefits

• Eligible for DailyPay, providing access to earned pay on the employee's chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED