Donation Services Associate - Castle Rock Store

Goodwill of Colorado•Castle Rock, CO

16h

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, timely customer service and assistance unloading donations, while handling donated goods with care and respect. Associates inspect and sort donations for the sales floor, other locations, or appropriate production areas, and help maintain a safe, clean, and organized donation entrance and parking lot. Depending on assignment, the position may involve maintaining remote donation centers, sheds, or trailers; keeping supplies stocked; monitoring donation levels; and communicating when a truck is needed. The associate follows center policies and safety procedures, assists drivers with loading and unloading, and may cross-train or provide backup in other areas. The position may require reporting to a store donation center or stand-alone center as needed. Duties may include additional responsibilities as required.

Requirements

Ability to perform essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to make decisions by following Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and send and receive email.
Ability to work in varying weather conditions and temperatures.
Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

High school diploma or equivalent preferred.
One year of retail experience preferred.

Responsibilities

Greet customers promptly and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and assess their quality for the sales floor or shipment to other locations.
Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
Maintain remote donation centers, sheds, or trailers when assigned, including following opening and closing procedures.
Keep supplies stocked at remote sites as needed.
Track and report daily donation levels at remote sites to prevent trailers from becoming overstocked.
Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to support a safe environment for employees and customers.
Cross-train in other departments or areas and provide backup as required.
Report to a store donation center or stand-alone center when necessary.

Benefits

DailyPay access to earned pay on the employee's preferred schedule (voluntary benefit).
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings.
Paid vacation, sick leave, holidays, floating holidays, jury duty leave, and bereavement leave for eligible full-time employees.
Retirement plan with pre-tax or post-tax (Roth) contributions; participation requires being at least 18 years of age.
Employer eligibility for the Public Service Loan Forgiveness Program.