Donation Services Associate - Centennial Donation Center and Kelly Johnson Store

Goodwill of Colorado • Colorado Springs, CO

7d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, helps customers with donations—including lifting or unloading items from vehicles—and handles donated goods with care. The position primarily works at the Centennial Donation Center and may also be asked to work at the Kelly Johnson Store. Work is outdoors in varying weather conditions and temperatures.

Donation center hours are daily from 9:00 AM to 5:00 PM, and store donation hours are daily from 8:00 AM to 8:30 PM. The position may require a varied schedule, including weekends, evenings, holidays, and occasional overtime. Full-time positions are available. The role is eligible for DailyPay, which allows employees to access earned pay on their own schedule.

Requirements

• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule, including weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should be sent to the sales floor or shipped to another location.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report donation levels daily at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• DailyPay access to earned pay on the employee's own schedule.
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, and vision insurance.
• Eligible full-time employees may receive short-term disability, long-term disability, and life and accidental death and dismemberment coverage.
• Flexible Spending Accounts.
• Voluntary supplemental benefit offerings.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 years old to participate.
• Public Service Loan Forgiveness Program-eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED