Donation Services Associate - Belleview Store and Smokey Hill Donation Center

Goodwill of Colorado • Aurora, CO

11d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, helps customers with donations—including lifting or unloading items from vehicles—and handles donated goods with care and respect. The position primarily works at the Belleview Store and may also be asked to work at the Smokey Hill Donation Center. It involves working outside in varying weather conditions and temperatures.

Donation Center hours are 9 a.m. to 5 p.m. daily; Store donation hours are 8 a.m. to 8:30 p.m. daily. The schedule may vary and include weekends, evenings, holidays, and occasional overtime. Full-time positions are available.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule, including weekends, evenings, and holidays, with occasional overtime as necessary.
• Frequently lift and carry loads of 45 pounds or more; continuously lift loads of 15–44 pounds.
• Meet the listed physical demands, including frequent pushing/pulling, reaching above shoulder level, twisting, bending, kneeling/crawling, and squatting; continuous walking, standing, speaking, and repetitive hand movements.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Unload donations from customers’ vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and decide whether items are suitable for the sales floor or should be shipped to other locations.
• Maintain a safe, clean, and organized donations entrance and parking lot for customers and employees.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels to prevent remote-center trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to maintain a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or a stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• DailyPay access to earned pay on the employee’s schedule.
• Full-time Retail and Sales/Operations employees are eligible for medical, dental, and vision coverage; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 to participate.
• Employer is eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed