Part-Time Donation Services Associate - Lakeside Store

Goodwill of Colorado • Denver, CO

11h

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, including greeting customers, answering questions, and helping unload donations. Associates handle donated goods carefully, inspect and sort items for the sales floor or shipment to other locations, and help maintain a safe, clean, and organized donation entrance and parking lot. The position works outdoors in varying weather conditions and temperatures, and may require work at remote donation centers, sheds, or trailers.

At remote locations, the Associate may follow opening and closing procedures, keep supplies stocked, track and report donation levels, and communicate when a warehouse or trailer is nearing capacity and a truck is needed. The role may also assist drivers with loading and unloading donations, cross-train in other departments, provide backup in other areas, and report to a store donation center or stand-alone center when needed. Duties may include other responsibilities as required.

Requirements

• A high school diploma or equivalent is preferred.
• One year of retail experience is preferred.
• Ability to make decisions according to Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Weekend availability is required.
• Ability to perform the listed physical activities, including frequent lifting and carrying of heavy items and continuously walking and standing.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide friendly customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donations with care and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items are suitable for the sales floor or should be shipped to other locations.
• Maintain a safe, clean, and organized environment in donation entrance and parking lot areas.
• At remote donation sites, follow opening and closing procedures and keep supplies stocked.
• Track and report donation levels at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store donation center or stand-alone center when necessary.

Benefits

• DailyPay access to earned pay on an employee-selected schedule (voluntary benefit).
• Eligible part-time Retail and Sales/Operations employees may receive paid holidays, sick leave, jury duty leave, and bereavement leave.
• Employees may make pre-tax or post-tax Roth contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed