Part-Time Donation Services Associate - Lakeside Store

Goodwill of Colorado • Denver, CO

1d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and timely service, and may help unload donations from vehicles or other areas. Donated goods must be handled respectfully and sorted with care.

The role maintains a safe, clean, and organized donation entrance and parking area; inspects and sorts donations for the sales floor or shipment; and may maintain remote donation centers, sheds, or trailers. At remote sites, duties may include opening and closing procedures, stocking supplies, monitoring donation levels, and communicating when a truck is needed. The associate follows center policies and safety procedures, assists drivers with loading and unloading when needed, and may cross-train or provide backup in other areas. Work takes place outside in varying weather conditions and temperatures. Weekend availability is required, and schedules may include evenings, holidays, and occasional overtime.

The position is part-time and pays $17.01 per hour. Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. Employees may contribute to the retirement plan on a pre-tax or Roth basis; participants must be at least 18. The position is eligible for DailyPay, and Goodwill of Colorado is an eligible Public Service Loan Forgiveness employer.

Requirements

• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands described, including frequent lifting and carrying of heavy items, and continuous walking, standing, and speaking.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality for sorting to the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report donation levels daily at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.

Benefits

• DailyPay access to earned pay on the employee's chosen schedule.
• Paid holidays for eligible part-time Retail and Sales/Operations Division employees.
• Sick leave for eligible part-time Retail and Sales/Operations Division employees.
• Jury duty leave for eligible part-time Retail and Sales/Operations Division employees.
• Bereavement leave for eligible part-time Retail and Sales/Operations Division employees.
• Pre-tax or post-tax (Roth) retirement plan contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness eligible employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed