Part-Time Donation Services Associate - Parker Store

Goodwill of Colorado • Parker, CO

1d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and efficient service, answers product questions, and may help unload donations from vehicles or other areas. Donated goods must be handled respectfully, inspected, and sorted for the sales floor, appropriate bins, production areas, or shipment to other locations.

The role helps maintain a safe, organized, and clean donations entrance and parking lot. Depending on assignment, the associate may maintain a remote donation center, shed, or trailer; follow opening and closing procedures; keep supplies stocked; track donation levels; and communicate when a warehouse or trailer is becoming full and a truck is needed. The associate may assist drivers with loading and unloading donations, cross-train in other departments, provide backup as required, and report to a store ADC or stand-alone center when necessary. Duties may include additional responsibilities as required.

This position works outside in varying weather conditions and temperatures. The posting identifies a part-time morning shift of 6:00 AM to 1:00 PM. Donation operating hours are Monday through Saturday, 8:00 AM to 8:30 PM, and Sunday, 9:00 AM to 7:00 PM. The position is paid at $17.01 per hour.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions in accordance with Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send and receive email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that may include weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the listed physical demands, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly and provide excellent, courteous customer service, including answering product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality for sorting to the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report donation levels daily at remote centers to help prevent trailers from becoming overstocked.
• Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-train in other departments or areas and act as a backup as required.
• Report to the store ADC or stand-alone center when necessary.

Benefits

• DailyPay access to earned pay on the employee’s chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years of age.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED