Part-Time Donation Services Associate - Grand Junction Store and Clifton Donation Center

Grand Junction Retail • Grand Junction, CO

2d • Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, helps customers unload donations, and handles donated goods with care. Work may take place outdoors in varying weather conditions and temperatures, and the associate may work at the Clifton Donation Center or another donation center as needed.

The position supports donation sorting and quality decisions, maintains clean and safe customer and work areas, and may help with remote-site operations, supply stocking, donation-level tracking, and truck loading or unloading. Associates follow applicable policies and safety procedures and may cross-train or provide backup in other areas. Duties may include additional responsibilities as needed.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the job, including frequent lifting and carrying, pushing and pulling, bending, reaching, and walking or standing for extended periods.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly and courteously, answer product questions, and provide assistance.
• Unload donations from customers’ vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items should be directed to the sales floor or shipped to other locations, following Goodwill standards and guidelines.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• When working at a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report donation levels daily at remote locations to help prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe workplace for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store donation center or stand-alone center when necessary.

Benefits

• DailyPay access to receive pay on an employee-selected schedule.
• Part-time Retail and Sales/Operations employees are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• All employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 to participate.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED