Part-Time Donation Services Associate - Monument Store

Goodwill of Colorado • Woodmoor, CO

14h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides friendly, efficient customer service, helps customers as needed—including lifting or unloading donations from vehicles—and handles donated goods with care. This position works outside in varying weather conditions and temperatures.

The role includes inspecting and sorting donations for the sales floor or shipment to other locations, maintaining safe and orderly donation areas, and supporting remote donation sites when applicable. Associates may assist drivers, keep track of donation levels and supplies, communicate when a truck is needed, and cross-train or provide backup in other areas. Duties may include additional responsibilities as required.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Make decisions according to Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Meet the stated physical demands, including frequent lifting and carrying of heavy objects and continuous walking, standing, speaking, and work in varying weather conditions.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent customer service.
• Unload donations from vehicles or other areas for customers.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine quality for sorting to the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.

Benefits

• Eligible for Daily Pay, providing access to earned pay on an employee-selected schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED